Total Quality and Continuous Improvement
Accreditation Number: 29251
Approval
Participants will be introduced to the framework of modern management concepts that any organization can apply to achieve better performance and improve services in various fields and activities. They will acquire the cognitive and behavioral skills necessary to enable them to use continuous improvement tools efficiently and effectively, following the Kaizen strategy.
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By the end of this course, participants will be able to:
• Understand the concept of suitability for use.
• Identify the necessary requirements for achieving quality in the workers' tasks.
• Interact quickly with customers to solve unexpected problems.
• Achieve market differentiation and competitive positioning.
• Improve quality to enhance resource utilization efficiency and production process efficiency.
• Enhance resource and production process efficiency to improve competitive positioning and increase price/cost ratio.
• Improve quality to increase customer satisfaction and market share, leading to increased returns.
• Deal with the costs associated with determining product compliance with established specifications.
• Explain the concept of Kaizen and understanding the history of Kaizen strategy's development.
• Identify the philosophy of Kaizen and explaining the key elements of the "Kaizen" program.
• Familiarize with the change methodology using Kaizen.
• Use the core principles and concepts of Kaizen to improve the work environment.
• identify the benefits of using the Kaizen strategy.
• Apply improvement processes in the workplace, including Gemba Kaizen.
• utilize and apply the steps and strategies of Jamba Kaizen.
- Dimensions and inputs of quality.
- Quality, improvement, and productivity.
- Misconceptions about quality.
- Exercises and workshops.
- Total Quality Management.
- Principles of Total Quality Management.
- Individual and group exercises.
- Requirements of Total Quality Management.
- Goals and benefits of Total Quality Management.
- Areas of change and organizational development in Total Quality Management.
- Dimensions of Total Quality Management.
- Exercises and workshops.
- The concept of Kaizen.
- The history of the development of the Kaizen strategy.
- The philosophy of Kaizen.
- The basics of Kaizen.
- The key elements of the Kaizen program.
- Workshop and discussions.
- Change methodology using Kaizen.
- The foundations of Kaizen.
- Continuous improvement.
- How to apply Kaizen?
- Concepts and principles of the Kaizen program.
- Workshop.
- The theory of change using Kaizen.
- Kaizen processes and workplace improvement (Gemba Kaizen).
- Jamba Kaizen strategies.
- The Seven Wastes - Causes and Results.
- Comprehensive group workshop covering the entire program.
