Saudi Arabia
Egypt
UAE
Canada
Preparation Course: Retail Banking Foundations
Accreditation Number: 11534298 - Fundamentals of banking and the professional certificate for retail banking
Approval
.jpg)
The program aims to provide participants with the necessary information to enhance their knowledge and assist trainees in reviewing various areas covered in the curriculum approved by the Financial Academy, fostering their learning for exam preparation.
Comments (0)
By the end of this course, participants will be able to:
• Understand the structure of the personal banking services sector within the Kingdom.
• Familiarize themselves with the banking products and services offered within the Kingdom.
• Recognize the principles of responsible finance.
• Understand the principles of Islamic Sharia and its impact on personal banking services.
• Identify the principles of effective customer service in the personal banking services sector.
• Recognize the principles of customer protection in banking.
• Understand the rules and code of conduct for work.
• Familiarize themselves with the principles of compliance and their impact on banking services.
• Acquire knowledge of compliance principles and their impact on banking services.
• Define and describe the concept of fraud and its impact on personal banking services.
• Learn about methods to combat money laundering and terrorism financing in the banking sector in the Kingdom of Saudi Arabia.
- Structure of the Banking Sector in the Kingdom of Saudi Arabia
- General Characteristics of the Banking Services Sector in the Kingdom of Saudi Arabia
- Regulatory Framework of the Banking Services Sector and its Governing Rules
- Evolution of Banking Operations in the Kingdom of Saudi Arabia
- Banking Services and Products
- Banking Account Rules
- Commercial Papers in the Kingdom of Saudi Arabia
- Payment Systems and Technological Services Offered in the Saudi Banking Sector
- Financial Products Offered by Banks to Individuals
- Responsible Finance Principles for Individuals
- How-To Principles for Responsible Finance
- Quantitative Principles for Responsible Finance
- Collection Controls and Procedures for Individual Customers
- General Features of the Islamic Banking Sector
- Islamic Windows Operations
- Supporting Entities for Islamic Banking
- Instruments and Forms of Islamic Financing
- Islamic Bonds and Securitization
- Skills Required for Bank Customer Service Employees
- Customer Expectations from Customer Service Employees
- Customer Retention Strategies
- Foundations of Excellent (Effective) Service
- Handling Customer Complaints
- Effective Customer Relationship Management
- Financial Protection of Customers in the Kingdom of Saudi Arabia
- Principles of Protecting Bank Customers
- Purpose of Business Conduct Code Development
- Principles of Conduct and Ethics in Financial Institutions
- Employee Commitment to Each Other
- Banks' Commitment to Their Employees
- Professional Conduct Policy for Board Members
- Compliance in Financial Institutions
- Compliance Management and Compliance Officer
- Compliance Rules for Banks Operating in the Kingdom of Saudi Arabia
- Responsibilities of Compliance in Banks
- Compliance Policy for Banks Operating in the Kingdom of Saudi Arabia
- Governance of Financial Institutions in the Kingdom of Saudi Arabia
- Fundamental Concepts of Financial Fraud in the Personal Banking Services Sector
- Common Types of Fraud in the Banking Services Sector
- Methods to Combat and Address Fraud
- Anti-Financial Fraud Unit
- Money Laundering Operations
- Terrorism Financing Operations
- Differences Between Money Laundering and Terrorism Financing
- Operations Suspected of Involving Money Laundering or Terrorism Financing
- Initiatives in Saudi Arabia to Combat Money Laundering and Terrorism Financing
