Conflict Management

Through this training program that we are putting in your hands, we will together explore the two basic types of conflicts and their causes. We will also delve into typical methods for resolving these conflicts. Participants will be trained in practicing effective communication skills to defuse potential conflicts. You will also be equipped to employ effective strategies for dealing with difficult personalities, such as an angry person or someone who does not acknowledge the conflict. You will be able to handle specific situations, including dealing with your boss, client, or another department at work.