Conflict Management
Accreditation Number: 115336568
Approval
Through this training program that we are putting in your hands, we will together explore the two basic types of conflicts and their causes. We will also delve into typical methods for resolving these conflicts. Participants will be trained in practicing effective communication skills to defuse potential conflicts. You will also be equipped to employ effective strategies for dealing with difficult personalities, such as an angry person or someone who does not acknowledge the conflict. You will be able to handle specific situations, including dealing with your boss, client, or another department at work.
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By the end of this course, participants will be able to:
• Identify the causes of conflict.
• Explain the types of conflict.
• Analyze obstacles to effective listening.
• Apply communication skills that support conflict resolution.
• Compare the impact of aggressive language and positive language on influence and emotion conveyance.
• Analyze conflict conditions for conflict resolution.
• Act professionally with all types of clients, colleagues, and managers.
- Objectives
- Introduction
- Reasons for conflict
- Two types of conflict
- Rational versus emotional orientation
- Detached engagement
- Objectives
- Four typical approaches to conflict
- The ABCD’s of conflict resolution
- Getting buy-in
- Consensus
- Do it
- السبيل إلى الإصغاء الفعال
- العقبات التي تحول دون الإصغاء
- طرح الأسئلة
- تقييم مهارات الإصغاء لديك
- تمرين الإصغاء
- Objectives
- Establish credibility and trust
- Communicating feelings
- Confrontational language
- The escalation processes
- Positive language
- Objectives
- Conflict denial
- Uncooperative person
- Angry hothead
- Confronting when intimidated
- Dealing with defeat
- Challenging personality practice
- Objectives
- Dealing with your boss or upper management
- Dealing with a co-worker or peer
- Dealing with team conflict
- Dealing with an employee you supervise
- Dealing with a customer or client
- Case studies
Saudi Arabia
Egypt
UAE
Canada