Saudi Arabia
Egypt
UAE
Canada
Certified Call Center Supervisor
Supervisors are both key to contact center success, and among the least trained of contact center professionals – which can harm performance, morale and productivity. This Supervisor Certification provides the building blocks for great supervisors. The course makes participants look at their role from a higher level and imparts the day-to-day skills that lead to success.
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By the end of this course, participants will be able to:
• Gain actionable insights on their leadership role
• Understand what motivates agents to perform at their best
• Hone time management skills for the benefit of agents and the team
• Identify listening styles and coaching skills that are key to superior results
• Certification will make your supervisors the frontline turbochargers of your center.
- Leading as a supervisor
- time management
- Listen and communicate
- Connect staff
- Training basics
- Cooperative Training
- Teamwork
